Refund policy

We ain’t a factory line — every item at High Noon Hat Co is made slow, with hands, fire, and usually a baby in tow. We stand behind what we make — raw, bold, and made to last. But if something’s not sitting right, here’s how we handle it out here:

Changed your mind?

If it’s a made to order item you're out of luck. But anything ready to ship you’ve got 7 days from purchase to let us know. Items must come back unused, unworn, and in their original condition and packaging — no exceptions. You cover the ride back (postage at your expense).

No go on these:

We don’t offer returns, exchanges or store credit on custom made items, sale items, or gift cards. Once you’ve roped ’em in, they’re yours.

Need a swap?

Hit us up within 7 days of purchase. If it’s eligible, we’ll wrangle up an exchange. You cover both ways for postage.

Something busted?

Shoot us an email at gday@highnoonhatco.au with your proof of purchase, description, and clear photos. If the damage is from our craftsmanship, we’ll fix it up and send it back on us.

But if it’s from wear, tear, or a wild ride — we can’t help you there. You’ll need to cover repair (if possible) and return shipping.

You’ve got 7 days from your original purchase to report any faults.

We’ll email you with a yay or nay on your claim. If approved, post the item back via Australia Post with tracking, and send us that number so we can keep an eye on it.

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We’re here for the long ride.